At Elixir, we strive to ensure that your orders are delivered to you promptly and efficiently. Please review the following shipping details to understand our process and policies:
Shipping Schedule
- Order Processing: We process and ship orders from Monday to Saturday.
- Delivery Time
- Rawalpindi and Islamabad: Orders are typically delivered within 3 working days.
- Outside Rawalpindi and Islamabad (e.g., Lahore, Karachi): Delivery times range from 5 to 7 working days.
- Urgent Orders: If you need your order urgently, please contact us via live chat or WhatsApp to inquire about expedited delivery options and any associated fast delivery charges.
Payment Terms
- Payment Structure: To ensure smooth order processing and minimize the impact of potential order cancellations, we require that customers pay 50% of the total bill online at the time of order placement. The remaining balance is to be paid via Cash on Delivery (COD).
- Order Cancellation: In the event that a customer cancels an order after it has been dispatched, this payment structure helps cover the shipping costs incurred.
Order Confirmation
- Customer Contact: Before dispatching your order, our logistics team will contact you to confirm the details. If we are unable to reach you, your order will not be dispatched until confirmation is received. This ensures that all orders are accurately processed and delivered.
Exchange and Return Policy
- Exchange Policy: Exchanges are only accepted if the product has not been opened. Please note that customers are responsible for covering the shipping costs associated with exchanges.
- Damaged or Broken Products: If you receive a product that was damaged or broken during shipping due to the negligence of the courier service, please notify us immediately. You can reach out via WhatsApp, live chat, or email us at elixirofficial01@gmail.com with your order number and photos of the damaged product. We will gladly send a replacement at no additional cost.
Thank you for choosing Elixir. We are committed to providing you with exceptional service and look forward to ensuring that your experience with us is smooth and satisfying. If you have any further questions or need assistance, please do not hesitate to contact us.