Terms & Conditions

These terms and conditions govern your use of our website and the sale of products to you, our valued customer. Please read these terms carefully before placing an order or using our website, as they contain important information. If you have any questions or believe there is a mistake in these terms, please don’t hesitate to contact us.


1. Acceptance of Terms

1.1 By accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms, you may not use or access this website.


2. How to Contact Us

If you need to contact us, you can reach our friendly customer service team by emailing us at [ABC@EXAMPLE.COM] or via WhatsApp at [phone number].


3. Privacy Policy

Our privacy policy, which outlines how we use your information, can be found on our Privacy Policy page. By using this website, you consent to the processing of your data as described in our privacy policy and warrant that all information provided by you is accurate.


4. Terms of Sale

By placing an order, you are offering to purchase a product on and subject to these terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and are subject to any delays resulting from postal delays or events beyond our control, for which we will not be responsible.


5. Our Contract

When you place an order, you will receive an acknowledgment email confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you an email confirming that the goods you ordered have been dispatched. Only those goods listed in the dispatch confirmation email will be included in the contract.


6. Pricing and Availability

While we strive to ensure that all details, descriptions, and prices on this website are accurate, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as canceled. If you cancel and have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition to the product price; these charges are clearly displayed where applicable and included in the ‘Total Cost’ at checkout.


7. Delivery

7.1 Delivery Schedule:

  • All orders are shipped from Monday to Saturday.
  • Delivery times are 3 working days for Rawalpindi and Islamabad, and 5-7 working days for other cities such as Lahore and Karachi.

7.2 Urgent Orders:

  • If you need your order urgently, please contact us through live chat or WhatsApp to arrange expedited delivery. Additional charges for fast delivery will apply and must be confirmed before dispatch.

7.3 Order Confirmation:

  • Before dispatching your order, our logistics team will contact you to confirm details. If we do not receive a response, your order will not be dispatched until confirmation is obtained.

7.4 Responsibility:

  • It is your responsibility to provide a complete and accurate delivery address. We are not liable for any delays or issues arising from incomplete or inaccurate delivery information.
  • A product becomes your responsibility from the time it is delivered to the address you provided. You own the product once we have received payment in full.

8. Payment Terms

To ensure that shipping costs do not impact us if an order is canceled after dispatch, we require customers to pay 50% of the total bill online at the time of order placement. The remaining balance is payable via Cash on Delivery (COD).


9. Exchange and Return Policy

9.1 Exchange Policy:

  • Exchanges are only accepted if the product has not been opened. Customers are responsible for paying the shipping costs associated with exchanges.

9.2 Damaged Products:

  • If you receive a product that is damaged or broken during shipping due to courier service negligence, please notify us immediately via WhatsApp, live chat, or email us at elicirofficial01@gmail.com. Provide your order number and photos of the damaged product. We will gladly send a replacement.

10. Product Information

All orders are subject to acceptance and availability, which may vary depending on the shipping destination. We take reasonable care to ensure that all details, descriptions, and prices of products on our website are accurate; however, we cannot guarantee the website’s accuracy. The images of the products on our website are for illustrative purposes only, and your product and its packaging may vary slightly due to your device’s display of color.


11. Limitation of Liability

Elixir is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or the purchase of our products, including, but not limited to, damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.


12. Indemnification

You agree to indemnify and hold Elixir, its affiliates, and employees harmless from any claims, damages, losses, or expenses arising out of your use of our website, your violation of these Terms and Conditions, or your infringement of any intellectual property or other rights of any person or entity.


13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [your jurisdiction]. Any disputes arising from your use of our website or the purchase of our products will be resolved in the courts of [your jurisdiction].


14. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website following any changes indicates your acceptance of the revised terms.


15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

  • Email: [Insert Contact Email]
  • Phone: [Insert Contact Number]

Thank you for choosing Elixir. We appreciate your business and look forward to serving you.

Shopping Cart
Scroll to Top